MCM Managed Services

Combine the power of the MCM platform with our team’s expertise for maximum impact without the administrative overhead.

300+

Agencies Served

20+

Years Public Safety Expertise

2.5 Million

Assets Tracked

Prefer a Hands-Off Approach?
Our team manages your MCM platform end-to-end — from user setup and training to post-integrations, configuration, and reporting. Select a Managed Services package to get an annual allocation of hours, distributed monthly across the services below:

Data Management

Keep your platform data accurate, current, and clean.

Post-implementation data conversion: Importing records from legacy systems or third-party sources into the MCM platform any time after your initial data loads during implementation

Ongoing data cleanup: Correcting errors, preventing duplicates, and removing outdated records

Advanced Configuration, Training, and Reporting

Align the system to how your agency operates as your needs evolve, and make sure your team knows how to use it.

Custom reporting: Developing agency-specific models and ongoing optimization

Advanced workflow configuration: Going beyond updates including new data elements, workflow alerts, and specialized configuration

Customized training: Sessions tailored to your agency’s workflows

Platform Administration

MCM acts as your system administrator so your team doesn’t have to.

User management: Adding, removing, and managing access across groups

Permissions and access control: Ensuring the right people see the right data

Managed Service Packages

Standard

4 Service Hours Per Month
For agencies that want additional support to optimize their use of the system. Ideal for those looking for consistent, reliable guidance on managing their MCM platform.

Advanced

8 Service Hours Per Month
For agencies managing multiple divisions, ongoing data work or more frequent configuration and training needs.

Premium

8 Service Hours Per Month
The highest level of dedicated involvement for agencies that want comprehensive platform management and maximum flexibility across all three service areas.

Intelligent Operational Readiness

Learn more about the MCM Platform
MCM Platform

Every agency’s needs are different. Talk to our team today and we’ll help you identify the right package to allow you to optimize the value of your MCM platform, keeping your agency field ready.
Talk to Our Team